Prince Ogm
map-marker Plaquemine, Louisiana

Order Get me the Chase for a 25 horse's Mercury.Model number 1231 dash 101 dash 13 Solasa parts

Would really like to talk to someone on phone.Trying to make an order have tried calling the 1800# and the801-571-**** and emailed yall Sunday and no reply.
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Susan S Yyr

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Verified Reviewer
| map-marker Sayreville, New Jersey

Cancel/Refund

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PI have been trying to contact iboats for 2 months regarding an order I tried to place, check, the status of, and then tried to cancel and request a credit for a cc charge they processed. I have received no correspondence or return phone call. I think they are out of business, but I having no way of knowing. I am going to report fraud to my cc company.
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User's recommendation: Do NOT buy from iboats.

1 comment
Susan S Yyr

Information given by pissedcustomer.com did not work: Boat Engines: (800) 630-**** Headquarters: (801) 571-**** Order Status & Returns: (800) 589-**** (800) 869-**** Iboats Email: dorine.mooney@***.com Will have to report as fraud.

Resolved
Greg K Nho

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Verified Reviewer

Resolved: Fail to return comtact

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Updated by user Dec 06, 2023

Company fixed the issue and I have been provided with apology.

Original review Nov 01, 2023
I bought a part from iboats. The part says its universal and its not. This would be fine if they would return my email. The website states there is a return form, but there isnt one listed. I sent an email as required, but no return mail from iboats.
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Loss:
$200
Pros:
  • Parts accesible
Cons:
  • No customer service at all

Preferred solution: Full refund

User's recommendation: Do not purchase. Go to West Marine, or any other parts dealer

Anonymous
map-marker Lynn Haven, Florida

Order status

I still have not received the product I ordered and payed for from iboats. Nor, have I been able to contact them other than an automated email response acknowledging the receipt of the first email I sent them.
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Anonymous
map-marker Alton, Illinois

Need to return item. ..order #63237

I attempted to call iboats today with negative results listed telephone numbers are ALL recorded messages. I emailed them numerous times as welI. I have bought a few items from this company over the years and this is the first time I had to return something It's sad and disgusting that corporate America is so willing to take your money and nearly impossible to get it back. It's highly unlikely I will ever do business with them again..I can't recommend them to anyone!!
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User's recommendation: If you don't want to throw your

Eric S Phv

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Verified Reviewer

No returned email for return

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This company does not accept phone calls . I have had a return part for over 6 days now . They sent an email stating that they will be in touch 1-3 days. First off they sent the wrong part second impossible to contact them and talk with some one .. a very much over priced . Do not use these clowns.
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Loss:
$400

Preferred solution: Full refund

Anonymous
map-marker Fayetteville, North Carolina

No refund after 40 days!

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Returned a part, recieved a RA, did EXACTLY! what the directions said. Sent back with tracked mail. No refund 40 days later. Emailed "Max" 3 times, still no response. Absolute rubbish! Will be contacting BBB for what it is worth. I don't understand how they keep getting business with the reviews they have. Wish I would have read them a bit more.
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User's recommendation: Don't do business with them

Anonymous
map-marker Alton, Illinois

Need to return item. ..order #63237

Attempted to call iboats and they only had a recorded message to send a email to them for customer service. I have sent numerous messages to that iboats with no response. I can only say iboats is not a reputable company . I recommend not doing business with them under any circumstance
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Anonymous
map-marker Cheyenne, Wyoming

We returned an item over a month ago, and would like to check the status on it

It appears there is no one (human) to actually discuss the status of our returned item. There was a point when we did talk to somebody when we ordered it, but now it appears there is no way at all to get a hold of anyone. We have emailed inlays, as we were instructed to do, and we just get the same reply so I believe its just an automated response, very poor customer service! The fact we have to go through this website is proof of the pudding! Are you part of iboats?!
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User's recommendation: Do not order from iboats

Anonymous
map-marker Baltimore, Maryland

No parts yet!!!!

I havent received my parts after 3 day shipping. I would like to cancel the order fully and have a refund
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Jean P Jji

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Verified Buyer
| map-marker Taylorsville, Utah

Waiting on refund since June 29, 2022!

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Iboats - Waiting on refund since June 29, 2022!
Original review Jan 09, 2023

I ordered Wise Pontoon seating group for $1,706.55 on 4-10-21.

Oct. 2021, I was told by Amy that 2 items were on backorder.

We can't send until we have all pieces in stock.

Waited, waited and waited again... NOTHING. Then, contact Iboat again on June 29, 2022. In contact with Shellie.

First, I was told 2 items are still on backorder. Then, she said she was going to contact warehouse to see what's the holdup. Next message, I was told they delivered and I refused the order. So, now I refused an order that I have been waiting on for over a year and there is a pontoon eating grass in the backyard while waiting on seating group so I can sell it!

Last message, same day, on June 29.

2022 from Shellie was...

After a bit of research, we won't be able to reship these out as they only have some of the items in stock. I've submitted a full refund of $1,706.55 to your account and I want to apologize for any inconvenience this may have caused.

IT'S NOW JAN. 3, 2023---NO REFUND HAS BEEN MADE!!!

AND THE BEST PART ABOUT THIS IS... WHILE DEALING WITH THIS BS WITH IBOAT, I HAD TO BECOME FULL-TIME CAREGIVER FOR MY 97 YEAR OLD MOM.

DOC TOLD US THAT SHE HAD VERY AGGRESSIVE ACUTE MYELOID LEUKEMIA AND GAVE HER 2 MONTHS. SHE HAS SINCE PASSED.

I want my money, I need my money!!! Seating group was needed to sell pontoon. Still can't sell pontoon, Iboats has had my money since 4/10/21.

I am so very tired of dealing with this sorry company!

$1,706,55!!! What is the word for BEYOND PISSED!!!

Now they won't contact me via email or phone! I want my money and interest for my money they used for a year and 9 months!!!

View full review
Loss:
$1706
Cons:
  • Purchasing items and never receiving them

Preferred solution: Full refund plus interest this money could have made in my bank account for the last year and 9 months!

User's recommendation: RUN FORREST!!!!

Anonymous
map-marker Phoenix, Arizona

Order a parts

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Don't have any complaints happy with everything n everyone I've talked to about my getting parts. Thank You
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Michael A Oua

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Verified Reviewer
| map-marker Cape Coral, Florida

Unreasonably long delivery

Your Invoice #620**** for Order #622****

I either need this product to be shipped or cancel and refund.

Please advise

Thanks Michael Abbott

319-269-****

Ordered 11-17-2022 now 12-19-2022

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1 comment
Jean P Jji

I ordered Wise Pontoon seating group 4-10-21. ORDER # 61470.

Waited on delivery 6 months. Oct. '21 I contacted Iboat about my order. Amy told me the captains chair and console was on backorder.

They don't ship until they have all pieced of group. Waited, waited and waited 8 more months.. STILL NOTHING. So on June 29, 2022, I contacted Iboat again via email.

I was told by Shellie the captains chair and console were still on backorder. Shellie said she was going to contact warehouse and she would get back with me. Her next message that day, she said, they delivered product and I refused the order. WTH, I refused an order that I have been waiting on for over a year and there is a pontoon eating grass in the backyard while waiting on seating group so it can be sold!

The day proceeded to get better and better!!! Last message I received from Shellie was... 'After a bit of research, we won't be able to reship these out as they only have some of the items in stock. I've submitted a full refund of $1,706.55 to your account and I want to apologize for any inconvenience this may have caused.

((liar)) IT'S NOW JAN. 3, 2023---NO REFUND HAS BEEN MADE!!!!!!! AND THE BEST PART ABOUT THIS IS.... WHILE DEALING WITH THIS BS WITH IBOAT, I HAD TO BECOME FULL-TIME CAREGIVER AND HAVE HOSPICE COME TO MY HOUSE FOR MY 97 YEAR OLD MOM.

DOC TOLD US THAT SHE HAD VERY AGGRESSIVE ACUTE MYELOID LEUKEMIA AND GAVE HER 2 MONTHS. SHE HAS SINCE PASSED. WATCHING MY MOM DECLINE SO QUICKLY DUE TO THIS DAMN CANCER...AND IBOAT WAS JUST THE ICING ON THE CAKE!! I want my money, I need my money!!!

Seating group was needed to sell pontoon. Still can't sell pontoon, Iboats has had my money since 4/10/21. I am so very tired of dealing with this sorry company! $1,706,55!!!!

Now, they won't contact me via email or phone!

I want my money plus interest for money they used for the pass 1 year and 9 months!! Jean Pittard I AM WAY PASSED PISSED!!!!!!!!!

Joseph G Wfd

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Verified Reviewer
| map-marker Kitchener, Ontario

Voucher

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I called shortly after I ordered because of a possible voucher. That question they answered.

Then I asked if the final price shown on completion of my order was in U.S. or Canadian dollars as that is where the order is being shipped. The screen did not show the funds to be U.S. or Canadian and his answer was he did not know and has never been asked that question before.

I just would like to know, being from Canada and buying U.S.

the final price of the item being shipped as some companies have that shown on the final order screen whether the dollar value has been adjusted to Canadian dollars for a Canada order. Thank You.

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Preferred solution: A little more clarification for Canadian orders.

Dean D Pms

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kennewick, Washington

Bad follow through

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Iboats - Bad follow through
Volvo Penta Neutra-Salt Engine Flushing Kit SKU: IB00132661 In stock yet delayed??? Please contact me.
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Anonymous
map-marker Butternut, Wisconsin

Ripped off

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Purchased new prop received used prop. Their mistake and they put the return burden on you expense and time waiting for approval etc.. no response to emails terrible customer service
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User's recommendation: Don't buy from iboats you'll be sorry

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