Iboats
Reviews and Complaints
False advertising
Send wrong item
Preferred solution: To much trouble to deal with
Iboats doesn't have a clue
- Getting stuck by their eror
Preferred solution: I'm through. They make excuses for their mistakes, so let them lie.
Bimini fail
- Quick delivery
- Incomplete order
- Customer service
Preferred solution: Price reduction
Item received not as ordered, return not accepted
contacted iBoats by phone. They advised get # off of prop and order by that number, which I did.
Wrong prop sent. 3 contacts with customer service, first by phone, waste of time, sent request to return - denied- one thing stated in reply - item you claim to ordered not on our site. GO TO IBOATS, SELECT PROPS, PUT IN QUICKSILVER QA2038X. 2nd communication, same *** can't take back, (used).
They will not admit it was their mistake and don't care. I really don't have time to deal with companies that are total rip offs. I should have read the reviews - mostly bad.
I have found a fantastic marine supply dealer in WEST MARINE, thanks to your tip. Readers remember WEST MARINE.
- Getting stuck by their eror
Preferred solution: Full refund
Your Return Policy, Order #605****
- Your return policy is apparently non existent
Preferred solution: Full refund
Shipped wrong prop - won't allow return
Wasted Three Weeks With iBOATS Waiting For My First Order
On June 26th I placed a $350.00 order with iBOATS for seat stands. Their website said they were in stock. Weeks late the order still said "Processing". I start sending emails asking for a status report. Nothing, no response. I finally call and they tell me Wise, the seat manufacturer says they never even received the order. I asked why they didn't handle this weeks ago when I started sending emails concerning the order. Again, no explanation.
Today, July 12, I see they just cancelled my order, No call, no email, no explanation. But my bank account is still missing $350.00 which they took out on June 28th. Funny, Amazon doesn't take your money until they ship an order. But I boats has had my money for weeks earning interest while I have nothing to show for my effort and money.
Way to go iBOATS, way to win over a new customer! Now my boat is weeks behind schedule because I have to start all over trying to find seat that are ACTUALLY in stock.
Order # 600****
Preferred solution: Full refund
Back Order
I ordered Teak Sealer and Fiberglass restorer on 10/31/2018. I paid extra for two day express shipping.
Two days latter I did not receive my product. I contacted Fed-Ex and was told that they processed it as standard shipping. I then called I-boats and they said because it was a HAZ-MAT item it could not be put on the plane. So my question is why is second day express an option for this item?
I also ordered a cup and plate holder for my galley on Nov 1, 2018.
Again I paid for second day express shipping. Today is Nov 7, 2018 and I still have not received it. I just spoke to a representative at I-boats and she told me that they refunded my second day shipment payment and that the product is on back order and they do not have an ETA on when it will ship.
She said she would e-mail me latter if she can get an ETA. Why would they have this product available on their website if it is not?
I will NEVER order from this customer again!!!!!!
Never got order confirmation
Worst customer service ever
Preferred solution: Let the company propose a solution
Beware return policy
Ordered a semi custom boat cover, gave them the boat year and model, cover arrived as promised BUT did not fit. That fact isn’t enough for return.
The Return policy is basically to make you jump through enough hoops to give up. After requesting pictures proving that the cover didn’t fit (my boat is two hours away. I said NFW), I was finally given a return approval. I paid $80 to ship and insure the cover back and that is before the RESTOCKING FEE of 15-25% on a $500 cover.
Very disappointed with this company. ( One positive was The customer service woman was great inspite of the draconian return policy) Don’t rely on the companies data to order your cover, measure it yourself and confirm it is big enough.
Finally the $500 cover doesn’t come with any straps either. That is extra apparently.
Archaic return process, bad policy
I ordered a Mustang life jacket re-arm kit. They sent me a kit that was the wrong size and for a different brand life jacket.
No big deal, I'll just return it. I called to get a return authorization number. Instead of sending a pre paid shipping label, it is the consumers responsibility to go pay for shipping and send the item back. I spent 12 dollars to send the stupid thing back, and 8 dollars originally to have them send me the wrong thing.
Once they received the item back (I had the tracking number), 1 month later they credit me the refund but not for any shipping. I called customer service, and they refunded me the 8 dollars, but did nothing for the cost to send it back. These days, this is just ridiculous.
You send the wrong thing, you dont charge the consumer to send it back, and you dont take a month after getting the item back to issue a refund. I'll be purchasing marine supplies elsewhere from now on, and I encourage any readers of this reviee to do the same.
Bad Customer service
rchased a new Solas Prop for a 50 HP Honda. It was shipped on 05/21/2018. It has an awful whining noise. I contacted Solas and iboats way before 30 day's. iBoats. refused to take the prop back as it was placed on the motor and in the water. Like I would know about the noise before that?? Solas agreed to take it back under warranty. I contacted iboats for the return procedure. Here is their response: Hi Edward,
I received the below email. If you were looking to return the propeller unfortunately we are unable to accept any returns once the propeller has been placed in the water or the engine has been run. I apologize for any inconvenience. Any warranty issues would have to be solved through Solas directly.
Regards,
Skye Vasquez
Customer Service
iboats.com
1-80*-589-**** ext. 163
Then Solas agreed to take the prop back:
On 6/11/2018 9:36 AM, Brian Fish wrote:
> Inquiry Mail
>
> Hello Ed,
>
>
>
> I would recommend calling them and letting you know you talked to us and that we will take this back as a warranty but it has to go through them and their warranty procedure. If you would like you can tell them to call us to verify.
>
>
>
>
>
> Best Regards,
>
>
>
> Brian Fish
>
> Brian@***.com
> Account Manager
>
> Solas Science & Engineering Co., Ltd.
>
> SOLAS_1-23-2011
>
> www.solaspropellers.com
>
Then iBoats tells me this:
Hello,
Iboats.com only handles warranty issues within the first 30 days of ordering the product. Who ever you spoke to at Solas gave you incorrect information this warranty claim will have to be filed through them. I would suggest calling back and speaking to a different person who know what is going on better.
Thank you.
iboats.com Customer Service
1-80*-914-****
Explain that to me?? Look at the dates, 30 days?? I will never buy anything from iBoats again. They do not care about their customers and do not deserve our business.
Ed Linderman
- Price
- Customer service
Preferred solution: Full refund
No answers
On August 17 I placed an order for Torsa College Pride Logo Boat Seat. The IBoats Web site said this item would ship in 7 days.
As of today, Sept. 5, following my third call, nobody can tell me anything because the only person who knows is a manufacturer rep who is out this week.
I would not have guessed that an item had to be procured from its manufacturer only after an order has been placed. But, so be it, if that's the way the system works.
Still, I hope somebody at IBoats will have a have a discussion with the manufacturer about their business practices. The absence of one person should not make it impossible to get any information on an order, especially when it is this late.
Preferred solution: Let the company propose a solution
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
If you weren't sure then you should've called from the get go