Not resolved
2.9
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Location
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Warranty
Website
0 comments

On June 26th I placed a $350.00 order with iBOATS for seat stands. Their website said they were in stock. Weeks late the order still said "Processing". I start sending emails asking for a status report. Nothing, no response. I finally call and they tell me Wise, the seat manufacturer says they never even received the order. I asked why they didn't handle this weeks ago when I started sending emails concerning the order. Again, no explanation.

Today, July 12, I see they just cancelled my order, No call, no email, no explanation. But my bank account is still missing $350.00 which they took out on June 28th. Funny, Amazon doesn't take your money until they ship an order. But I boats has had my money for weeks earning interest while I have nothing to show for my effort and money.

Way to go iBOATS, way to win over a new customer! Now my boat is weeks behind schedule because I have to start all over trying to find seat that are ACTUALLY in stock.

Order # 6008038

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Full refund.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like