On June 26th I placed a $350.00 order with iBOATS for seat stands. Their website said they were in stock. Weeks late the order still said "Processing". I start sending emails asking for a status report. Nothing, no response. I finally call and they tell me Wise, the seat manufacturer says they never even received the order. I asked why they didn't handle this weeks ago when I started sending emails concerning the order. Again, no explanation.
Today, July 12, I see they just cancelled my order, No call, no email, no explanation. But my bank account is still missing $350.00 which they took out on June 28th. Funny, Amazon doesn't take your money until they ship an order. But I boats has had my money for weeks earning interest while I have nothing to show for my effort and money.
Way to go iBOATS, way to win over a new customer! Now my boat is weeks behind schedule because I have to start all over trying to find seat that are ACTUALLY in stock.
Order # 6008038
Product or Service Mentioned: Iboats Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $500.
Preferred solution: Full refund.